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The road to Total Quality is littered with failures. Hundreds of organisations have tried to implement TQM, but few have reaped its full benefits. Culture Change, getting people to change the way they behave, is what separates TQM winners from the losers.
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Creating Culture Change. The Key to Successful Total Quality Management, Philip E. Atkinson
- Sprache
- Erscheinungsdatum
- 1990
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- (Hardcover)
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