ITIL Continual Service Improvement

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• Autorenkollektiv

Parameter

• 261 Seiten
• 10 Lesestunden

• Informatik & Programmierung
• Wirtschaft

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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It expands the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

• Sprache: Englisch
• Erscheinungsdatum: 2011
• Einband: Paperback