ITIL : Continual Service Improvement

Autor*innen

• Autorenkollektiv

Parameter

• 221 Seiten
• 8 Lesestunden

• Computer & Internet

Mehr zum Buch

This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

• Sprache: Englisch
• Erscheinungsdatum: 2007
• Einband: Paperback