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This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
Buchkauf
ITIL : Continual Service Improvement, Autorenkollektiv
- Sprache
- Erscheinungsdatum
- 2007
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- Titel
- ITIL : Continual Service Improvement
- Sprache
- Englisch
- Autor*innen
- Autorenkollektiv
- Verlag
- Stationery Office
- Erscheinungsdatum
- 2007
- Einband
- Paperback
- Seitenzahl
- 221
- ISBN10
- 0113310498
- ISBN13
- 9780113310494
- Reihe
- Schlagwörter
- Sachbücher, Technologie & Industrie, Computer & Internet
- Bewertung
- 3,5 von 5 Sternen
- Beschreibung
- This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.