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- 294 Seiten
- 11 Lesestunden
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Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of The Systems Approach and Lean Philosophy as they apply to service. Continues with a classification for Lean Service and gives a three-level approach to mapping in various types of service situation. Concludes with a look at the essential Lean service tools.
Buchkauf
The lean toolbox for service systems, John Bicheno
- Sprache
- Erscheinungsdatum
- 2008
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- (Paperback)
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- Titel
- The lean toolbox for service systems
- Sprache
- Englisch
- Autor*innen
- John Bicheno
- Verlag
- PICSIE
- Erscheinungsdatum
- 2008
- Einband
- Paperback
- Seitenzahl
- 294
- ISBN10
- 0954124448
- ISBN13
- 9780954124441
- Reihe
- Schlagwörter
- Sachbücher, Handel, Wirtschaft & Management, Lebenshilfe, Persönliche Entwicklung
- Beschreibung
- Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of The Systems Approach and Lean Philosophy as they apply to service. Continues with a classification for Lean Service and gives a three-level approach to mapping in various types of service situation. Concludes with a look at the essential Lean service tools.




