The lean toolbox for service systems

Autor*innen

• John Bicheno

Parameter

• 294 Seiten
• 11 Lesestunden

• Handel
• Lebenshilfe
• Persönliche Entwicklung
• Sachbücher
• Wirtschaft & Management

Mehr zum Buch

Presents a set of core tools for Lean service operations with particular attention given to mapping tools in service. Begins with the inter-related concepts of The Systems Approach and Lean Philosophy as they apply to service. Continues with a classification for Lean Service and gives a three-level approach to mapping in various types of service situation. Concludes with a look at the essential Lean service tools.

• Sprache: Englisch
• Erscheinungsdatum: 2008
• Einband: Paperback