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Explains how an organisation can achieve a consistently excellent customer service experience. Examines the vital role of middle-management, the importance of training and staff advancement, and looks at how to assess your customer experience.
Buchkauf
The Cult of Customer Excellence, Oke Eleazu
- Sprache
- Erscheinungsdatum
- 2016
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- (Paperback)
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Lieferung
- Gratis Versand in ganz Deutschland!
Zahlungsmethoden
Keiner hat bisher bewertet.