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'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.
Buchkauf
Brilliant Customer Service, Debra Stevens
- Sprache
- Erscheinungsdatum
- 2010
- product-detail.submit-box.info.binding
- (Paperback)
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- Titel
- Brilliant Customer Service
- Sprache
- Englisch
- Autor*innen
- Debra Stevens
- Erscheinungsdatum
- 2010
- Einband
- Paperback
- Seitenzahl
- 208
- ISBN10
- 0273738070
- ISBN13
- 9780273738077
- Reihe
- Schlagwörter
- Sachbücher, Handel, Wirtschaft & Management
- Bewertung
- 3,65 von 5 Sternen
- Beschreibung
- 'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.