Wir senden dir das abgebildete Buch

Brilliant Customer Service

Autor*innen

Debra Stevens

Buchbewertung

3,7(3)Abgeben

Parameter

Wirtschaft

Mehr zum Buch

'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.