The Big Book of Customer Service Training Games

Autor*innen

• Peggy Carlaw
• Vasudha K. Deming

Parameter

• 209 Seiten
• 8 Lesestunden

• Business & Management
• Handel
• Marketing & Vertrieb
• Sachliteratur

Mehr zum Buch

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

• Sprache: Englisch
• Erscheinungsdatum: 1998
• Einband: Paperback