Communicating in an IT Environment

Text written for students of Certificate 11 in Information Technology (ICA20199). Addresses the core competencies ICAITTWOO1B, 2B and 4B and the elective competencies ICAITSOO9B and ICAITDOO3B of the National Information Technology Training Package. Covers topics such as organisational structures, communication skills and occupational health and safety. Includes an index. Burton is an experienced TAFE teacher and Le Rossignol is a freelance writer involved in developing training packages.