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A practical ebook to working with difficult people which will give you the information and skills to succeed Find out how to work with difficult people. You�ll learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. Tables, illustrations and �In Focus� features on what to do in a particular situation, plus real-life case studies demonstrate how to deal with all kinds of problems and find effective solutions. Dip in and out of topics for quick reference.
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Working with Difficult People, Raphael Lapin
- Sprache
- Erscheinungsdatum
- 2009
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- (Paperback)
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- Titel
- Working with Difficult People
- Sprache
- Englisch
- Autor*innen
- Raphael Lapin
- Verlag
- Dorling Kindersley Ltd
- Erscheinungsdatum
- 2009
- Einband
- Paperback
- ISBN10
- 1405336862
- ISBN13
- 9781405336864
- Reihe
- Schlagwörter
- Sachbücher, Lehrbücher
- Bewertung
- 4 von 5 Sternen
- Beschreibung
- A practical ebook to working with difficult people which will give you the information and skills to succeed Find out how to work with difficult people. You�ll learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. Tables, illustrations and �In Focus� features on what to do in a particular situation, plus real-life case studies demonstrate how to deal with all kinds of problems and find effective solutions. Dip in and out of topics for quick reference.