Human Sigma

Managing the Employee-Customer Encounter

Autor*innen

• John Howland Fleming
• Jim Asplund

Parameter

• 320 Seiten
• 12 Lesestunden

• Führung
• Handel
• Management
• Ökonomie
• Sachliteratur

Mehr zum Buch

Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.

• Sprache: Englisch
• Erscheinungsdatum: 2007
• Einband: Hardcover