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Human Sigma
Managing the Employee-Customer Encounter
Autor*innen
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Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.
Buchkauf
Human Sigma, Jim Asplund, John Howland Fleming
- Sprache
- Erscheinungsdatum
- 2007
- Einband
- (Hardcover)
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- Titel
- Human Sigma
- Untertitel
- Managing the Employee-Customer Encounter
- Sprache
- Englisch
- Autor*innen
- Jim Asplund, John Howland Fleming
- Verlag
- Gallup Press
- Erscheinungsdatum
- 2007
- Einband
- Hardcover
- Seitenzahl
- 320
- ISBN10
- 1595620168
- ISBN13
- 9781595620163
- Reihe
- Bewertung
- 3,8 von 5 Sternen
- Beschreibung
- Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies how to effectively manage the employee-customer encounter to drive business success.