Foundations in IT-Service-Management

Autor*innen

• Jan van Bon
• itSMF - the IT Service Management Forum

Parameter

• 233 Seiten
• 9 Lesestunden

• Handel
• Sachbücher
• Sozialwissenschaften
• Technologie & Industrie
• Wirtschaft & Management

Mehr zum Buch

In recent years, IT Service Management has emerged as a vital field, with organizations increasingly reliant on the automation of their business processes. The quality of IT services and their alignment with organizational needs are now critical for survival. This introduction to IT Service Management, published by ITSMF-NL, is based on the latest ITIL editions covering Service Support and Service Delivery. It serves as a comprehensive guide to the field and includes core materials from the IT Infrastructure Library (ITIL). Designed as a self-study resource, it provides all necessary content for preparing for the Foundation Certificate examination in IT Service Management, focusing solely on relevant topics for Foundations exams. While it can function as a textbook, the book emphasizes practical knowledge gathered by the editorial board, making it valuable even for those not pursuing certification. Recognizing that no single publication can address every question in the multifaceted realm of IT Service Management, the book aims to prompt key inquiries and foster discussions. It encourages readers to compare best practices with their own experiences. This book not only meets a significant need but also deserves to be utilized wisely in practice, beyond mere reading and study.

• Erscheinungsdatum: 2005
• Einband: Paperback