Beyond "Hello"

A Practical Guide for Excellent Telephone Communication and Quality Customer Service

Autor*innen

• Jeannie Yee Davis
• Pat Landaker

Parameter

• 158 Seiten
• 6 Lesestunden

• Handel
• Kommunikation
• Lebenshilfe
• Psychologische Thematik
• Wirtschaft & Management

Mehr zum Buch

This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.

• Sprache: Englisch
• Erscheinungsdatum: 1999
• Einband: Paperback