Chip R. Bell Bücher

In Managing Knock Your Socks Off Service, Ron Zemke and Chip Bell guide managers on how to consistently deliver exemplary service within their organizations. They emphasize that having excellent service providers is only part of the equation; without proper support, appreciation, and effective systems, service providers may become disengaged, leading to customer dissatisfaction. This book is tailored for front-line managers, supervisors, and small business owners, offering strategies to ensure high-quality service on a daily basis. Zemke and Bell outline eight essential goals for achieving superior service: 1. Recruit and retain quality staff 2. Understand your customers deeply 3. Align your team with a clear organizational purpose 4. Develop user-friendly delivery systems 5. Provide comprehensive training and support 6. Empower and involve employees 7. Acknowledge and reward outstanding performance 8. Lead by example to set the tone. The authors provide practical insights for each goal, enriched with quotes from service leaders like Marriott and Southwest Airlines. They assert that the future corporate hero will be the manager adept in creating and delivering high-quality service. This book aims to foster a new generation of service quality champions.

THE MAN-EATERS OF TSAVO is a great book recounting the story of a pair of man-eating predator lions that the author and his team killed, known as the Tsavo Man-eaters. Following the death of the lions, the book tells many stories concerning local wildlife (including other lions), local tribes, the discovery of the man-eaters' cave, and various hunting expeditions. There is also good advice to sports-men visiting Africa. Several publications about and studies of the man-eating lions of Tsavo have been inspired by Patterson's account. The book has been adapted to film three times - a monochrome British film of the 1950's, a 1952 3-D film titled Bwana Devil, and a 1996 color version called The Ghost and the Darkness, where Val Kilmer played the daring engineer who hunts down the lions of Tsavo.

Mentoring in today's business community requires that leaders act more like partners toward coworkers. In this book, consultant Chip Bell provides techniques to help leaders avoid the hazards of hierarchy and focus on forming relationships with coworkers in which everyone learns from the interaction--and benefits the organization.