This book provides case studies to show what is meant by customer service: the value of satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to keep customer services under constant review and improvement. Case study examples include the Metropolitan Police and the East Sussex Health Authority. The author's previous book is Not for Bread Alone.
This collection features three beloved titles by Dennis Lee, showcasing his enchanting storytelling and lyrical poetry. Readers will enjoy the whimsical characters and delightful themes that celebrate childhood and imagination. The beautifully illustrated pages enhance the experience, making it a perfect addition to any child's library. This compilation invites families to share timeless tales that resonate with both young and old, fostering a love for reading and creativity.