Focusing on queuing theory, this work explores its implications for organizational processes and decision-making in administration and management. It is structured in three stages: detailing the contributions of queuing theory, understanding its relevance to management, and interpreting its applications. Key categories discussed include service efficiency, customer satisfaction, decision-making assertiveness, employee engagement, and organizational sustainability. The aim is to establish effective mechanisms for managing waiting lines, reducing delays, and minimizing costs.
Alberto José Cadevilla Soto Reihenfolge der Bücher (Chronologisch)
