M. D. Stephen a. Rappaport Bücher

Every brand gets performance reports of their online, social, and mobile marketing communications efforts. Yet many brands are unsure about their measurement and want to become more confident. They want to know what metrics are available, what is known about them, how to select them, and how to analyze and report them in ways that help them understand the impact of their digital communication. This book is the go-to source for understanding digital metrics. Published in association with the American Advertising Research Foundation (ARF).

LISTEN FIRST! Shhh… Listen. The conversations happening online and in the marketplace reveal vital insights about your business and customers—what they say about you, how they use your products, and their likelihood to buy or recommend you. Effective listening grants you a significant edge over competitors, allowing you to respond swiftly to customer needs and market shifts. It’s about gaining a business advantage. Drawing on authoritative research from the Advertising Research Foundation, this book serves as a playbook for navigating marketing and advertising in today's conversational landscape. It outlines what listening entails, how to implement it, and its future trajectory. When executed properly, social media listening reveals crucial insights that can inform marketing strategies, product development, customer service, and other business functions that engage with customers and stakeholders. You will discover essential tools, strategies, and proven tactics for effective listening. With evidence, research, and expert perspectives, you’ll learn how to leverage listening to enhance your business both now and in the future. To achieve a sustainable advantage in an unpredictable world, it’s time to start—and act on—listening.

The ARF Listening Playbook is the go to guide for understanding the newest, and potentially most important advance in market research - listening to customer conversations. The Playbook answers four key questions being asked today - what is listening, how is it used, how is it done, and where is it going? Written by Advertising Research Foundation experts, they explain how listening helps brands achieve the full range of marketing objectives, from finding new customers through loyalty. This comprehensive book teaches through 35+ case studies and many examples. Complete with over 70 vendor profiles, glossary and index, The ARF Listening Playbook gives all readers the research and practical foundation necessary to leverage listening for their brand's growth.