Roy Lilley Bücher

Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.

Essential skills for navigating difficult interpersonal dynamics in the workplace are covered in this pocket guide. It provides practical strategies for effectively dealing with tricky customers, challenging co-workers, and difficult bosses. This resource aims to enhance career development by equipping readers with the tools needed to manage complex relationships and improve communication in professional settings.

Roy Lilley presents a unique A-Z guide for managers, linking each letter of the alphabet to essential management concepts and practices. This collection addresses contemporary challenges, offering practical insights for navigating change and meeting expectations. Each selected word highlights distinctive management styles, achievements, or effective habits that set exceptional managers apart from their peers. Lilley's personal insights aim to inspire and equip today's leaders with the tools to excel in their roles.