Merlin Stone Bücher

While Senior Sergeant Addilyn Price is working a routine missing person's case in the Brisbane suburbs, the last thing she expects is to be invited to join Special Operations as part of a murder investigation. But are Detective Graham Coltsworth's reasons for bringing her in entirely without agenda? Or does he have an ulterior motive? After all, he is renowned for working alone. When the two officers are drawn into a historic serial killer cold case, Addilyn wrestles with the dilemma between doing what she is told, and what is right. She must decide between career and conscience as the pair seek to vindicate an innocent man and bring a killer to justice. Will they be able to settle their differences in time to identify the killer known as the Double Spiral Strangler before he disappears again? Or will the elusive killer not only leave his mark on his latest victims, but the officers pursuing him too?

The powerful sequel to 7 Ways to Lead, Andre Young's The Leader's Toolbox equips business professionals with the tools they need to evolve their leadership style and the skills of those they lead!

A Rebecca Solnit-like collection of hybrid feminist narratives on our paradoxically catastrophe-ridden yet mundane lives.

Bad direct marketing, also known as junk mail, is a waste of money and it annoys nearly everybody. Good direct marketing on the other hand is the best and most cost-effective way of targeting, winning and retaining new customers. This volume shows how to be discerning.

* Market-specific to financial services * CD Rom providing KAM analysis software, and access to further support. * Practical tools, both in the text and the CD-ROM Building on the success of Peter Cheverton's generic book, Key Account Management, (now in its third edition), Key Account Management in Financial Services follows a broadly similar structure but is aimed at sales and marketing people in the financial services (FS) sector. Designed for practitioners and managers responsible for implementation, the focus is on ""making it happen,"" using real examples to illustrate tools and models, and to highlight success and failure. The book takes the readers through a developing process of understanding, analysis, planning, implementation, and performance monitoring, matching the development over time of their own plans. It is intended to be used as a ""before, during, and after"" guide to practical implementation. Targeted narrowly on financial services, the book addresses the changing environment and the new imperatives for KAM -- the rising cost of sales, regulatory bodies, globalization of customers, new customer organizations; the buying process in Financial Services; ""Competitor Replacement Strategies,"" a particular feature of the FS market. Also included are a much expanded section on E-commerce and the Internet, and one on the management of non Key Accounts, vital to the success of any KAM strategy in these markets