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- 192 Seiten
- 7 Lesestunden
Mehr zum Buch
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Buchkauf
Good Services, Louise Downe
- Sprache
- Erscheinungsdatum
- 2020
- Einband
- (Paperback)
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- Titel
- Good Services
- Sprache
- Englisch
- Autor*innen
- Louise Downe
- Verlag
- BIS Publishers bv
- Erscheinungsdatum
- 2020
- Einband
- Paperback
- Seitenzahl
- 192
- ISBN10
- 9063695438
- ISBN13
- 9789063695439
- Reihe
- Schlagwörter
- Sachbücher, Kunst & Kultur, Handel, Wirtschaft & Management, Technologie & Industrie, Technologie, Design, Marketing & Vertrieb
- Bewertung
- 4,35 von 5 Sternen
- Beschreibung
- Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.