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Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.
Buchkauf
Customer Care Excellence, Sarah Cook
- Sprache
- Erscheinungsdatum
- 2008
- product-detail.submit-box.info.binding
- (Paperback)
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- Titel
- Customer Care Excellence
- Untertitel
- How to Create an Effective Customer Focus
- Sprache
- Englisch
- Autor*innen
- Sarah Cook
- Verlag
- Kogan Page Publishers
- Erscheinungsdatum
- 2008
- Einband
- Paperback
- Seitenzahl
- 288
- ISBN10
- 0749450665
- ISBN13
- 9780749450663
- Reihe
- Schlagwörter
- Sachbücher, Handel, Wirtschaft & Management
- Bewertung
- 4 von 5 Sternen
- Beschreibung
- Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.