Mehr zum Buch
In the bestselling tradition of The One Minute Manager , Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving. Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps , Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance
Buchkauf
Zap the Gaps!, Kenneth Hartley Blanchard, Dana Robinson, Jim Robinson
- Sprache
- Erscheinungsdatum
- 2002
- product-detail.submit-box.info.binding
- (Hardcover)
Hier könnte deine Bewertung stehen.
- Titel
- Zap the Gaps!
- Sprache
- Englisch
- Autor*innen
- Kenneth Hartley Blanchard, Dana Robinson, Jim Robinson
- Verlag
- Harper Collins
- Erscheinungsdatum
- 2002
- Einband
- Hardcover
- ISBN10
- 0060503009
- ISBN13
- 9780060503000
- Reihe
- Schlagwörter
- Sachbücher, Handel, Wirtschaft & Management, Marketing & Vertrieb, Führung
- Originaltitel
- Zap the gaps!
- Bewertung
- 3,4 von 5 Sternen
- Beschreibung
- In the bestselling tradition of The One Minute Manager , Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving. Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps , Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance