Quality Management for Coaching in Organizations
A Guideline for Human Resources Professionals
Coaching has long been recognized as an essential development tool within organizations, supported by numerous studies highlighting its effectiveness. However, the quality of coaching services often falls short of expectations, primarily due to a vague understanding of what coaching entails. Many coaching providers and internal coaches define coaching broadly, encompassing various forms of “one-to-one” support, including training, therapy, supervision, and traditional consultation. This ambiguity has led to increasing calls for quality assurance measures in coaching. To address this, the guideline aims to clarify coaching’s role and improve its implementation within organizations. It will guide you on establishing a coaching concept for employees, enhancing the quality of coaching offerings, and ensuring sustainable high-quality coaching in your division. Key components include developing a tailored coaching concept, selecting suitable professional coaches, and outlining the elements of a high-quality coaching process, complete with practical templates. By following this guidance, you will foster a clear understanding of coaching as an effective tool for performance and personal development, focusing on measurable results through personal dialogue. Additionally, you will learn how to build a diverse pool of competent coaches and implement a quality assurance system to maintain high standards, ensuring that coaching is value
