This title provides a comprehensive overview of the ISO/IEC 20000 Standard, focusing on quality management systems in IT Service Management. It explains essential processes, common concepts, and definitions, while outlining the foundational elements applicable to any service management framework, including ITIL. Available in multiple languages.
Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the official publisher for some of the world’s leading organizations and their frameworks including: The Open Group [TOGAF®], IPMA-NL, ITSqc [eSCM Models], GamingWorks [ABC of ICT], ASL BiSL Foundation, IAOP®, IACCM, CRP Henri Tudor and PMI NL. This catalog will provide you with an overview of our most popular and upcoming titles, but also gives you a quality summary on 36 internationally relevant frameworks. Van Haren Publishing is an independent, worldwide recognised publisher, well known for our extensive professional network (authors, reviewers and accreditation bodies of standards), flexibility and years of experience.
Van Haren Publishing is the world's leading publisher in best practice, methodsand standards within IT Management, Project Management, EnterpriseArchitecture and Business Management. We are the official publisher for someof the world's leading organizations and their frameworks including: The OpenGroup , IPMA, ASL BiSL Foundation, IAOP(R) and IACCM.This catalog will provide you with an overview of our most popular andupcoming titles (including courseware), but also gives you a quality summaryon internationally relevant frameworks. Van Haren Publishing is an independent,worldwide recognized publisher, well known for our extensive professionalnetwork (authors, reviewers and accreditation bodies of standards), flexibilityand years of experience.We make content available in hard copy and digital formats, designed to suityour personal preference (iPad, Kindle and online), available through over 50distribution partners (Amazon, Google Play, Barnes & Noble, Managementboekand Bol.com, etc.) and over 700 outlets worldwide.
The IT4IT standard provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT, enabling insight for continuous improvement. Source: publisher
Benefits of the EXIN Cloud Computing Foundation certification are: - Focus on non-technical aspects such as: management, structure, people and processes - Gain knowledge and practical guidance in the concepts and definitions - Focus on risks, security, infrastructure, governance and compliance - Gain control over the supply chain - Helps you to develop a business case for moving services to the cloud
Fully prepare yourself for the EXIN Green IT Foundation exam and certification. See all the benefits of the EXIN Green IT Foundation certification. Benefits for candidates: - Increased employability prospects - Expand into new 'Green' verticals - Non-technical, practical approach Benefits for companies: - Increase efficiency, reduce costs - Create critical mass for Green / Smart initiatives - Align IT and CSR (Corporate social responsibility) policies - Reduce the environmental and economic footprint - Improve corporate image Benefits for governments: - Demonstrate thought leadership - Encourage resource conservation - Develop 21st century workforce competences
IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market. The purpose of this book is to help in the preparation of EXIN ITSM Foundation based on ISO/IEC 20000 exam, providing an overview of IT Service Management from the perspective of ISO/IEC 20000. It addresses fundamental concepts, such as the quality, the frameworks, the services provided to the business and the processes that support, control and facilitate those services. The exam consists of 40 multiple-choice questions. At the end of each chapter of this book you will find examples of these exam questions, along with open questions focused on the understanding of concepts. The exam specifications are given at the beginning of each chapter, and the weight of each of the topics is shown as a percentage of the total.
Cybercrime, data leaks and information security get more attention than ever in the news. Governments and companies dedicate more and more resources to these areas. However, most of that attention appears to be focused on reactive measures ("How do we catch the cybercriminals?") instead of on preventive measures ("How do we make our systems secure?"). Although it is hard to measure, research reports indicate that building security in is worth the investment. Key in the software building process is education. If programmers do not understand the security of the software they are building, any additional investment in the process is useless. The EXIN Secure Programming Foundation exam tests the knowledge of the candidate on the basic principles of secure programming. The subjects of this module are Authentication and Session Management; Handling User Input; Authorization; Configuration, Error Handling and Logging; Cryptography; and Secure Software Engineering.