The book presents a collection of 39 essays that challenge the traditional concept of the American Dream, emphasizing a shift from the pursuit of wealth and fame to a focus on intelligence and happiness. It addresses the fears and anxieties that arose from economic challenges in the early 21st century, advocating for a redefined understanding of success that prioritizes meaningful achievements. Through these essays, the author aims to inspire readers to face life's challenges with confidence and a commitment to personal fulfillment.
Great customer relationships make the world go around. Customers give us the opportunity to apply our talents to serve them. Then, they transfer money from their bank accounts to ours so that we have the financial leverage to meet our goals. This simple, everyday economic interdependence is what business success, professional accountability, and personal prosperity are all about. In today's competitive world, a satisfied customer is no longer enough. A satisfied customer is still shopping around until you provide that WOW experience and make that WOW connection that creates customer loyalty. To do so, you must move beyond mere customer service to the new world of Customer Astonishment. To astonish is to strike with awe and wonder. Author Darby Checketts has spent the past 14 years preparing to show you how. You will learn the principles and methods to make these secrets work for you and your team. Discover the Power of WOW, which is necessary to positively astonish those who depend on you. Set your own mark for world-class customer care.
Conflict is a central theme of our lives. We see the negative consequences of war and violence all around us. Even in the workplace, disputes and arguments cause problems and stifle productivity. But opposition can also be positive. For instance, our muscles become stronger as they encounter resistance. The bonds of our relationships can become stronger as we strive to overcome our differences. Likewise, says author Darby Checketts, businesses and organizations can become stronger as a result of conflict. Postive Conflict is a book that goes beyond coping with or handling workplace conflict; its premise is that conflict is often an indicator that creative energy is about to be unleashed. There is potentially positive power inside opposition, just as with the fusion of atoms. When opposing ideas are openly explored, a breakthrough in thinking can occur, which can reveal more comprehensive solutions. And the coming together of these once-opposing forces multiplies the potential for success. If our view of conflict transcends a win-lose mentality, we will see that the flipside of opposition is the opportunity for discovery and innovation. And in business today, we need leaders who can reconcile the seeming exclusivity of competing ideas and fuse them for new and better results. For example, it is the combination of self-confidence and humility that maximizes a leader's effectiveness. By reading Postive Conflict , you
Set in a timeless, distant land reminiscent of familiar villages, this parable explores themes of original beauty, community, and the significance of a single child. Through the eyes of Tehya, who questions ownership of the world, the narrative intertwines ancient wisdom with modern truths. The story is enriched by the author's experiences across 25 countries, showcasing diverse cultures and profound insights. The conclusion emphasizes a crucial message for humanity, revealed by Tehya's mother to the great chiefs, highlighting the importance of unity in today's world.
