David H. Maister Bücher

In today's highly competitive realm of professional service firms, the quest for individual stardom is at an all-time high. The temptation to rack up the most billable hours and out-perform one's fellow advisers is often irresistible. But it is also shortsighted and terribly counterproductive, according to world-renowned authority and acclaimed author David Maister. In this groundbreaking book, Maister issues a much-needed wake-up call to today's professional service firms. Arguing that a far greater contribution to a firm's success can come from those who find fulfilment in seeing other's succeed rather than those who assume the role of "most valuable player". The author outlines and discusses in detail the nine key "people" issues upon which successfully managed and profitable organisations rely. Supporting his findings with a range of compelling data, Maister demonstrates how and why firms that emphasise the highest standards of employee professionalism are invariably more financially successful than those that don't.

Explores marketing, business development, multinational strategies, human resources policies, profit improvement, strategic planning, and effective leadership

High standards in business practices are linked to greater success, as demonstrated by consultant David Maister. He explores the correlation between setting ambitious goals and achieving superior outcomes, providing insights into how organizations can elevate their performance and competitiveness.

Competently managing a group of peers is unquestionably among the most difficult of workplace tasks, but key steps that produce success are laid out so clearly by consultants Patrick J. McKenna and David H. Maister in First Among Equals that even those who completely lack experience should find the process feasible and effective. McKenna and Maister focus on leading teams of professionals--often composed of people who don't feel like they are part of a team or in need of leadership--by transforming the way managers assume responsibility and direct members. "Success in helping your group succeed is mostly about you. Not them," they write. Their book starts by explaining how to prepare for the job ahead, for example, by meeting informally with participants and displaying sincere interest in things that matter to them. It then explores coaching the individuals involved (offering methods for gaining acceptance, building rapport, assisting underperformers and dealing with prima donnas) and guiding the collective group (by developing rules, building trust, invigorating meetings, and resolving conflicts). Finally, it proposes measures for continued success, such as integrating new hires and gauging performance. Dozens of self-assessment questionnaires and diagnostic tests help make this an exceptionally practical guidebook on a critical but oft-neglected topic. --Howard Rothman

The book explores the challenge of translating knowledge into action, both for individuals and organizations. It highlights the commonality of strategies among firms, emphasizing the importance of outstanding client service and teamwork. Despite the clarity of these strategies, the real challenge lies in the execution. The author argues that true strategy involves finding ways to outperform others in implementing widely accepted best practices, suggesting that recognizing this can lead to significant insights and improvements in effectiveness.

"The 20th anniversary edition of the "brilliant and practical" (Tom Peters, author of The Professional Service 50) business classic-now updated to reflect the digital world-provides essential tools and wisdom for all consultants, negotiators, and advisors"-- Provided by publisher

This book is essentially a collection of practical checklists interspersed with quotations and anecdotes. It certainly meets its objective of collecting everything you need to know about managing a professional service firm's practice group. Patrick McKenna and David H. Maister present the nuts and bolts in a straightforward format. If you feel like you could use some help to do a better job of leading your group of highly trained individuals, if you've just been promoted to the ranks of management and want some guidance or, worse, if you feel like you are herding cats - in Maister's phrase - instead of leading a committed team of professional people, getAbstract.com is pleased to recommend this complete toolbox to you

Profit margin. The bottom line, according to the author? Act like a true professional and the money will follow.

Beside talent and a sterling portfolio, what can world-class consultants like Deloitte & Touche, Societe General and Towers Perrin boast has helped them achieve success in our entrepreneurial economy? They all have the inside track on the indispensable "Trusted Advisor" model for client relationships, created by renowned experts Charles Green and Robert Galford. Now Green and Galford have teamed up with the acclaimed David Maister in order to help their latest high-profile, fast-forward client: you. In this straightforward guide, Maister, Green and Galford show readers that the key to professional success goes well beyond technical mastery or expertise. Today, it's all about the vital ability to earn the client's trust and thereby win the ability to influence them. In these high risk times, trust is more valuable than gold. With this critical, highly detailed and accessible resource, readers will learn the five crucial steps for developing, managing and improving client confidence. For both emerging and established entrepreneurs and consultants, THE TRUSTED ADVISOR is the first truly indispensable business book of the decade.

Книга продолжает оставаться главной книгой руководителей фирм, оказывающих профессиональные услуги: юристов, аудиторов, консультантов