The third edition of this clearly structured case book has been expanded and updated, and includes an introduction to the analysis of operations management cases. Key areas of operations management are dealt with, including new areas such as operations strategy, performance measurement and TPM.
Everyone manages processes, making each individual an operations manager. This text integrates services and manufacturing operations more comprehensively than any previous Operations Management textbook, making it particularly suitable for an MBA audience from diverse organizational backgrounds. It contextualizes operations management and emphasizes process management, highlighting the prevalence of processes beyond traditional operational areas. Written by leading authors, this comprehensive text demonstrates the relevance and excitement of Operations Management in both business and everyday life. A diagnostic approach equips readers with essential questions to assess and enhance their company's operations. The book includes real-world cases that provide insights into managing operations, while interactive cases allow readers to engage in decision-making processes to tackle operational challenges. A balanced mix of service and manufacturing examples fosters a practical understanding of the material. Additionally, an interactive study guide with videos, animated diagrams, and Excel spreadsheets offers further practical guidance on key concepts. This resource is ideal for students enrolled in practically-oriented MBA, executive MBA, or executive courses in Operations and Process Management.
Operations management is important, it is exciting, and it is challenging. It is concerned with creating the products and services upon which we all depend and creating products and services is the very reason for any organization's existence, whether that organization be large or small, manufacturing or service, for profit or not for profit. Operations management is also at the centre of so many of the changes affecting the business world - changes in customer preference, changes in supply networks brought about by internet-based technologies, and changes in the extent of environmental responsibility that we expect from companies. This revised and fully updated edition of Operations Management continues to provide a clear, well-structured and comprehensive treatment of the subject, balancing a logical approach with the insights that come from operations practice around the world. New edition features: Greater emphasis on the important topics in current operations practice, such as Supply Chain Management, Internet-based technology, Process design, and Enterprise Resources Planning (ERP) A Glossary that provides brief explanations of the key terms used in the book An updated set of