Robert Spector Bücher
Robert Spector ist Autor von Business-Büchern, Berater und Motivationsredner mit Schwerpunkt auf Kundenservice. Seine Arbeit befasst sich mit den entscheidenden Aspekten des herausragenden Kundenservices und bietet praktische Strategien zur Verbesserung der Kundenbetreuung. Spectors Schriften und Vorträge zielen darauf ab, Organisationen zu inspirieren, stärkere Kundenbeziehungen aufzubauen und Loyalität durch außergewöhnliche Erlebnisse zu fördern.
The Nordstrom Way to Customer Experience Excellence
- 224 Seiten
- 8 Lesestunden
Earlier edition published as: The Nordstrom way to customer service excellence: a handbook for implementing great service in your organization.
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.
The Century Old Startup
The Nordstrom Way of Embracing Change, Challenges, and a Culture of Customer Service
- 180 Seiten
- 7 Lesestunden
The book explores Nordstrom's remarkable journey from a small shoe store to a thriving retail giant since its inception in 1901. It delves into the company's innovative strategies, commitment to customer service, and adaptability to market changes. Through detailed anecdotes and insights, the narrative reveals the core values and business practices that have enabled Nordstrom to maintain its competitive edge and foster customer loyalty over the decades.