If retaining employees is a challenge, this book offers a proven framework to enhance retention, engagement, and profitability. Joey Coleman, a leading expert on employee experience, shares practical strategies for recruiting top talent, onboarding them effectively, and maintaining their engagement for long-term success. With unprecedented job turnover and increasing employee demands for flexibility and advancement, businesses must establish a solid foundation with new hires to foster commitment. To navigate the hiring crisis and remain competitive, employers need to implement an employee experience program that starts on day one. The author provides a step-by-step guide for creating a successful retention plan, supported by over fifty case studies from organizations worldwide. Coleman outlines how to build relationships during each of the eight phases of the employee journey, emphasizing six essential forms of communication (in-person, email, phone, mail, video, and gifts) to connect with your team effectively. You'll discover how to craft compelling job descriptions, address "hire's remorse," create memorable first-day experiences, accelerate employee acclimatization, and re-engage existing staff to become enthusiastic advocates. This book will transform your approach to recruiting, hiring, onboarding, and retaining quality team members, whether you’re a new business owner or part of a large enterprise.
