A conceptual framework for devising adaptive user interfaces to improve the usability of mobile ERP

Mobile ERP is an extension of ERP systems, and thus, several potential usability challenges might hinder the sustainability of the mobile ERP model, due to the usability challenges that could be inherited from ERP systems, and the impact of the mobile context of use. This research study aims to improve the usability of mobile ERP apps by addressing their potential usability challenges. Therefore, five research studies were conducted to construct a conceptualisation of the usability challenges of mobile ERP apps through: 1. Identifying the usability challenges of mobile HCI and ERP systems. 2. Identifying the usability challenges of mobile ERP apps from the reality of business practices. 3. Identifying a usability evaluation method that can be used to evaluate the usability of mobile ERP apps. Adaptive user interfaces (AUIs) have been exploited in this research study to address the identified usability challenges of mobile ERP apps, which have been identified from the aforementioned research studies. Consequently, a computational framework was developed for devising AUIs for mobile ERP apps by determining the following components: 1. The adapted constituents that can be exploited. 2. The information that is considered for the adaptation processes. 3. The adaptation methods and techniques that can be exploited for mobile ERP apps. 4. The adaptive system architecture that can operate the determined adaptation processes for mobile ERP apps. Consequently, this research study attempts to provide a conceptual framework that is composed of the construct of the usability challenges of mobile ERP apps and the computational framework for devising AUIs for mobile ERP apps.