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Analysis of Service Quality Using Servqual Model
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Focusing on the SERVQUAL model, this book guides young readers in evaluating the quality of institutions across various fields. As a globally recognized research tool, the SERVQUAL model analyzes service quality through ten key dimensions. Developed in the mid-1980s by Zeithaml, Parasuraman, and Berry, it provides a structured approach for assessing and improving service standards, making it essential for anyone interested in understanding institutional effectiveness.
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Analysis of Service Quality Using Servqual Model, Ashok Kumar
- Sprache
- Erscheinungsdatum
- 2013
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- Titel
- Analysis of Service Quality Using Servqual Model
- Sprache
- Englisch
- Autor*innen
- Ashok Kumar
- Verlag
- LAP LAMBERT Academic Publishing
- Erscheinungsdatum
- 2013
- Einband
- Paperback
- Seitenzahl
- 88
- ISBN13
- 9783659405235
- Kategorie
- Wirtschaft
- Beschreibung
- Focusing on the SERVQUAL model, this book guides young readers in evaluating the quality of institutions across various fields. As a globally recognized research tool, the SERVQUAL model analyzes service quality through ten key dimensions. Developed in the mid-1980s by Zeithaml, Parasuraman, and Berry, it provides a structured approach for assessing and improving service standards, making it essential for anyone interested in understanding institutional effectiveness.