Maximizing Call Center Performance

136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

Autor*innen

• Madeline Bodin

Parameter

• 137 Seiten
• 5 Lesestunden

• Informatik & Programmierung
• Wirtschaft

Mehr zum Buch

The book presents a collection of true stories that highlight various solutions to common challenges faced by call center managers. It emphasizes the importance of understanding customer expectations, corporate policies, and budget constraints, offering a nuanced approach to problem-solving in the call center environment.

• Sprache: Englisch
• Erscheinungsdatum: 1999
• Einband: Paperback