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Focusing on the evolving landscape of customer service, this book explores its significance across various organizations, emphasizing the impact of technology and social media. It introduces 'The Customer Service Hallmark', a unique quality standard that transcends superficial service approaches, rooting customer care in organizational culture. By adopting a holistic view, it integrates organization development strategies and offers practical methodologies for sustaining and enhancing customer service. The book also features reflective insights, tools, and models for continuous improvement.
Buchkauf
The 4 Dimensions of Total Customer Service, Stuart McKechnie
- Sprache
- Erscheinungsdatum
- 2014
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- (Paperback)
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