Lean for the Public Sector

The Pursuit of Perfection in Government Services

Autor*innen

• Bert Teeuwen

Parameter

• 224 Seiten
• 8 Lesestunden

• Handel und Verkauf
• Wirtschaft

Mehr zum Buch

Focusing on improving public sector processes, this book introduces Lean principles and methods tailored for government applications. It emphasizes the citizen's multifaceted role as a customer, voter, taxpayer, and community member. Key techniques such as 5S, kaizen, standardization, and Value Stream Mapping are clearly explained, offering a practical perspective on enhancing value-added services while identifying waste. The inclusion of international case examples enriches the understanding of Lean's impact in the public sector.

• Sprache: Englisch
• Erscheinungsdatum: 2010
• Einband: Paperback