Everything on the Line

Calming & De-escalation of Aggressive & Mentally Ill Individuals on the Phone : A Comprehensive Guidebook for Emergency Dispatch

Autor*innen

• Ellis Amdur

Parameter

• 232 Seiten
• 9 Lesestunden

• Medizin & Gesundheit

Mehr zum Buch

Focusing on the challenges faced by call-takers at Emergency Dispatch Centers, this guidebook provides practical strategies for handling emotionally disturbed callers and assessing threats. It covers essential principles for preparing dispatchers to support first responders and the public while maintaining professionalism. The author emphasizes personal integrity and calmness, offering specific techniques, including breathing methods. Key topics include managing various psychological states, interactions with dangerous individuals, and effective de-escalation tactics tailored to different aggressive behaviors.

• Sprache: Englisch
• Erscheinungsdatum: 2019
• Einband: Hardcover