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Focusing on the principles of customer-centricity, this summary highlights strategies for transforming any organization into a customer-focused entity. It emphasizes the importance of understanding customer needs and delivering exceptional service to foster loyalty. The authors provide practical insights and real-world examples, illustrating how businesses can thrive by prioritizing customer satisfaction. Key concepts include the role of leadership in cultivating a customer-oriented culture and the impact of employee engagement on service quality.
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Summary: Customer Mania, Businessnews Publishing
- Sprache
- Erscheinungsdatum
- 2016
- product-detail.submit-box.info.binding
- (Paperback)
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- Titel
- Summary: Customer Mania
- Untertitel
- Review and Analysis of Blanchard, Ballard and Finch's Book
- Sprache
- Englisch
- Autor*innen
- Businessnews Publishing
- Verlag
- Business Book Summaries
- Erscheinungsdatum
- 2016
- Einband
- Paperback
- ISBN13
- 9782511044032
- Kategorie
- Wirtschaft
- Beschreibung
- Focusing on the principles of customer-centricity, this summary highlights strategies for transforming any organization into a customer-focused entity. It emphasizes the importance of understanding customer needs and delivering exceptional service to foster loyalty. The authors provide practical insights and real-world examples, illustrating how businesses can thrive by prioritizing customer satisfaction. Key concepts include the role of leadership in cultivating a customer-oriented culture and the impact of employee engagement on service quality.