Tony Bates Bücher

This book has been written for all who suffer from depression and for those who are close to the depressed person, be they partner, child or friend.

Key strategies for overcoming depression are presented by a senior clinical psychologist, who emphasizes the importance of alleviating shame associated with the condition. The book outlines a comprehensive program designed to equip readers with essential tools for recovery. Accompanied by illustrations, it aims to foster understanding and support for those affected by depression, offering practical insights for both individuals and their loved ones.

A lavishly illustrated paperback celebrating Dorset's wildlife, published to mark the 50th Anniversary of the founding of the Dorset Wildlife Trust in 1961, which today has 25,000 members. Nigel Webb is a leading ecologist and Chairman of the Trust, whilst Tony Bates is its President and a distinguished photographer. A superb introduction to a county whose mixture of meadow, woodland, heath, downland, rivers, seashore and harbour makes its wildlife amongst the richest in Britain.

An illuminating examination of trauma, mental illness and the power of compassion.

"A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale. While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We've all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions. That's because brands have focused on company centric business strategies, processes and technology. However, simply put: No customers, no business. What if, by transforming the old company-centric way of doing business and putting customers and employees front and center, businesses could succeed faster than ever before and not at the expense of their most important assets the very people who make it possible to be in business? Empathy is a powerful construct for a better world and a better business. It's not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalized way. In this groundbreaking new book, longtime technology leader and current CEO of Genesys, Tony Bates teams up with researcher and customer experience evangelist, Dr. Natalie Petouhoff to define a new path forward to put empathy into action. By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding and predicting, as well as, taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like, AI and cloud can enable a more empathetic world"--Publisher's description