David M. Martin Bücher

The key managerial functions of planning, leading, organizing and controlling are at the centre of this text. Four main themes are emphasized - managing diversity, global perspectives, managing innovation and valuing quality - and learning aids include case studies and exercises.

Shiver me timbers, matey! What a terrific training work for the young string orchestra with its syncopation and carefully marked bowings and fingerings. And wouldn't you, the conductor, cut a swashbuckling figure in a tri-cornered hat and eye patch with a

Looks at techniques and examples of various forms of communication from briefings, bulletin boards to quality circles. Includes information on : Barriers to communications; internal publishing; meetings; problem solving.

All too often, quality customer care is rare. Customers, particularly those with concerns and complaints, are viewed as a necessary evil rather than an essential resource without whose constant support businesses cannot survive. The book demonstrates the necessity of: Treating customers as the essential core of every business Being positive about customer problems to protect your customer base and minimise costs Using complaints as market research and as a way of converting complainants into supportersThis book takes a hands-on approach, illustrated by case studies. It highlights the value of good customer care and how it is essential to any successful business.

In excellent condition. Minimal wear to laminated cover. All pages intact. Minimal to no annotation.