Graham Clark Bücher

Intrusion Prevention and Active Response provides an introduction to the field of Intrusion Prevention and provides detailed information on various IPS methods and technologies. Specific methods are covered in depth, including both network and host IPS and response technologies such as port deactivation, firewall/router network layer ACL modification, session sniping, outright application layer data modification, system call interception, and application shims.

Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper understanding of managing service operations and improving service delivery."Johnston and Clark is an outstanding text and should remain at the forefront of service management texts for the foreseeable future. It has attracted excellent student feedback." Geoffrey Plumb, Senior Lecturer, Staffordshire University"Finally, a book that encompasses and illustrates all the phases of service processes, giving the right emphasis to each rather than focusing exclusively on the marketing aspects of the service context."Andrea Vinelli, Professor of Operations Management, University of Padova, Italy

This major new text offers a comprehensive and balanced introduction to Service Operations Management, building on fundamental operations management principles. It explores the decisions managers face in resource management and service delivery, emphasizing the critical issue of service delivery while acknowledging the influence of other management functions. Designed for both undergraduates and practicing managers, it requires only a basic understanding of operations management theory, making it accessible and practical. Key features include a valuable operations management perspective on a growing, often overlooked area, with international examples from diverse organizations such as public sector, voluntary services, mass transport, professional services, retail, internet services, and tourism. The book combines practical approaches with solid theoretical foundations, structured around five key tasks to facilitate learning. Each chapter includes definitions of key terms, identifies significant operations management issues, and presents questions, frameworks, and techniques for performance improvement. Additional pedagogical elements such as real-world illustrations, chapter summaries, case exercises, and further reading questions enhance the learning experience. An Instructors' Manual is also provided, making it an invaluable resource for students and managers tackling operational challenges in service management.