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Customers Know You Suck

Actionable CX Strategies to Better Understand, Attract, and Retain Customers

Autor*innen

Debbie Levitt

Parameter

336 Seiten
12 Lesestunden

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Focusing on customer-centric strategies, this manual offers actionable models and processes to enhance Customer Experience (CX). It guides readers through investigating and diagnosing obstacles faced by teams, emphasizing the importance of data gathering for informed decision-making. By implementing a governance model, users can effectively monitor the success and progress of internal changes and experiments, ultimately leading to improved customer satisfaction, conversion rates, and loyalty.