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Think Human

The Customer Experience Revolution in the Digital Age

Autor*innen

Olivier Duha

Parameter

224 Seiten
8 Lesestunden

Wirtschaft

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Transforming customer relations into a strategic asset is central to maximizing satisfaction. The book emphasizes the balance between technology and personal interaction, guiding readers on how to leverage both to enhance the customer experience. It offers insights into creating a winning approach that integrates innovative tools with a human touch, ensuring that businesses can meet and exceed customer expectations effectively.