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What's the Secret? to Providing a World-class Customer Experience

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What's the Secret? is a revolutionary book that finally answers the questions how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world class consistently, everyday, while the rest of companies and departments struggle with providing even good customer service with staffs of 12 or 15.

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ISBN
9780470196120

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Publikation

2008, hardcover

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