The Call Center Handbook

Autor*innen

Keith Dawson

Buchbewertung

3,6(9)Abgeben

Parameter

325 Seiten
12 Lesestunden

Belletristik
Informatik & Programmierung
Weltliteratur
Wirtschaft

Mehr zum Buch

This is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships. It explains how to run an innovative centre effectively, including the successful use of interactive voice response, fax-on-demand, e-mail and web sites.