The Company that Breathes

Every Job has a Customer

Autor*innen

• Peter Hartz

Parameter

• 232 Seiten
• 9 Lesestunden

• Wirtschaft

Mehr zum Buch

The book explores the connection between customer satisfaction and stable employment within Volkswagen, emphasizing that every employee has a customer to serve. It highlights the importance of adapting to rapidly changing markets while maintaining a focus on meeting customer needs to ensure job security and growth. Through this lens, the narrative delves into strategies for enhancing customer experiences and the impact on workforce stability.

• Sprache: Englisch
• Erscheinungsdatum: 2012
• Einband: Paperback