100 Practical Ways to Improve Customer Experience

Achieve End-To-End Customer Engagement in a Multichannel World

Autor*innen

• Martin Newman
• Malcolm McDonald

Parameter

• 304 Seiten
• 11 Lesestunden

• Wirtschaft

Mehr zum Buch

Focusing on enhancing customer experience, this practical guide offers actionable insights to transform your business throughout the entire value chain. It features 100 tips and real-world case studies from renowned brands like Amazon, Airbnb, and Uber, providing valuable lessons on effective customer engagement and satisfaction strategies.

• Sprache: Englisch
• Erscheinungsdatum: 2021
• Einband: Hardcover