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Broken Promises: Why Good Leaders Make Bad Decisions and How to Keep It from Happeining to You

Autoren

Daniel Quinn Mills

Buchbewertung

2,7(3)Abgeben

Parameter

Seitenzahl: 210 Seiten
Lesezeit: 8 Stunden

Wirtschaft

Mehr zum Buch

The book explores IBM's dramatic decline in the early 1990s, attributing its challenges not to technological lag but to a neglect of customer needs and employee trust. Through interviews with executives and customer surveys, the authors reveal that IBM's overly ambitious strategic planning, misguided financial decisions, and a broken commitment to both customers and employees contributed to its downfall. This narrative serves as a cautionary tale for corporate leaders, emphasizing the importance of maintaining strong relationships amidst significant organizational change.