Total Quality Management

Quality tools applied to a telecommunications company

Autor*innen

• Warielle Cristine Ferreira Da Rocha

Parameter

• 52 Seiten
• 2 Lesestunden

• Kunst & Kultur
• Musikalische Thematik

Mehr zum Buch

Focusing on the implementation of Total Quality Management (TQM) in a telecommunications company, this study evaluates the impact of quality tools on corporate contract management. By employing case studies, data collection, and participant observation, it reveals a significant reduction in contract rejections post-TQM implementation. The research highlights the measurable benefits and added value that TQM brings to organizations, emphasizing its role as a key differentiator in enhancing operational efficiency and reducing waste.

• Sprache: Englisch
• Erscheinungsdatum: 2024
• Einband: Paperback