The Abusive Customer

Breaking the Silence Around Customers' Aggressive Behavior

Autor*innen

• Ivaylo Yorgov

Parameter

• 228 Seiten
• 8 Lesestunden

• Psychologie
• Wirtschaft

Mehr zum Buch

Focusing on customer aggression towards service employees, this book delves into the triggers and consequences of such behavior. It offers practical strategies for managing abusive customers effectively and minimizing the negative impact on both employees and the service environment.

• Sprache: Englisch
• Erscheinungsdatum: 2023
• Einband: Hardcover