Thomas Teal Reihenfolge der Bücher (Chronologisch)

Wenn die Luft leicht wird, das Meer funkelt und Sonnennebel sich über die einsame finnische Insel legt - dann ist Sommer. Sophia zeltet, taucht im eiskalten Wasser und entdeckt die Geheimnisse der Insel. Aber sie hilft auch ihrer eigensinnigen Großmutter, ihr Gebiss zu finden, lernt von ihr unanständige Lieder oder diskutiert mit ihr leidenschaftlich über die Existenz der Hölle oder der von Gott.

The Harvard Business Review paperback series is designed to bring today's managers and professionals the fundamental information they need to stay competitive in a fast-moving world. Here are the landmark ideas that have established the Harvard Business Review as required reading for ambitious businesspeople in organizations around the globe. Harvard Business Review on Leadership gathers together eight of the Harvard Business Review's most influential articles on leadership, challenging many long-held assumptions about the true sources of power and authority.

The business world seems to have given up on many major corporations now lose--and have to replace--half their customers in five years, half their employees in four, and half their investors in less than one. Fred Reichheld's national bestseller The Loyalty Effect shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty-and takes you through the numbers to prove it. His startling Even a small improvement in customer retention can double profits in your company. The Loyalty Effect will change the way you think about loyalty, profits, and the nature of business.