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A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.
Sprache
Publikation
Buchkauf
Raving fans : a revolutionary approach to customer service, Kenneth Hartley Blanchard, Sheldon Bowles
- Sprache
- Erscheinungsdatum
- 1993
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- Titel
- Raving fans : a revolutionary approach to customer service
- Sprache
- Englisch
- Autor*innen
- Kenneth Hartley Blanchard, Sheldon Bowles
- Verlag
- Morrow
- Verlag
- 1993
- Einband
- Hardcover mit Umschlag
- ISBN10
- 0688123163
- ISBN13
- 9780688123161
- Kategorie
- Wirtschaft
- Beschreibung
- A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.