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A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.
Buchkauf
Raving Fans: A Revolutionary Approach to Customer Service, Kenneth Hartley Blanchard, Sheldon Bowles
- Beschriftungen / Markierungen
- Sprache
- Erscheinungsdatum
- 1998
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- (Paperback)
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- Titel
- Raving Fans: A Revolutionary Approach to Customer Service
- Sprache
- Englisch
- Autor*innen
- Kenneth Hartley Blanchard, Sheldon Bowles
- Verlag
- HarperCollins
- Erscheinungsdatum
- 1998
- Einband
- Paperback
- ISBN10
- 0006530699
- ISBN13
- 9780006530695
- Kategorie
- Wirtschaft, Persönlichkeitsentwicklung
- Beschreibung
- A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.